House rules

Boutique Suites and Residences Heidelberg
Alte Zigarrenmanufaktur

The customer/tenant/user shall act according to the House Community Rules. Non-compliance with the rules can lead to the cancellation of the tenancy.

The customer/tenant is subject to the following House Community Regulation, which is part of the General Terms and Conditions.

To provide a beneficial cohabitation in our house, it is necessary that all inhabitants show respect towards each other, respect the public order and safety and treat the property provided by the landlord in the context of the agreement properly.

 

A. General rules of conduct:

Setting up and storing objects in the hallway, on the balcony, in the courtyard etc. is inhibited due to security reasons. Due to fire safety regulations, no additional objects such as immersion heaters, cooking plates, heating stoves, air conditionings etc. shall be installed in the apartment. The indicated escape paths shall be kept clear. Open light, flammable substances etc. are inhibited in hallways, staircases etc. It is inhibited to throw objects out of windows or balconies. To protect customers’/tenants’/landlords’ rights towards unauthorized parties, the front door shall be kept closed.

B. In respect towards all house inhabitants, the following applies amongst others:

Look after children properly, prevent disturbing noises by playing instruments, listening to the radio or television at disturbing volume and slamming doors shut. General rest periods are the following: night’s rest from 10 pm to 7 am; Sundays and public holidays; siesta from 1 pm to 3 pm. At all other times of the day, noise emissions shall be kept at low volume. Refrain from shaking out and pouring out of windows, balconies, in hallways etc., getting rid of smelly, inflammable or other harmful substances/objects. Hanging up and laying out laundry, beddings, etc. on balconies, windows, etc. is inadmissible. Barbecues on the balconies are inhibited. Doors to staircases shall be kept closed.

C. To maintain the property, the customer/tenant shall consider the following amongst others:

Feeding pigeons in the near vicinities of the property as well as on the property is inhibited. Keep floors dry, prevent damage of the irrigation and drainage system, electrical installations and other furnishings of the building, blockage of the drainage system. Washing and drying laundry in the apartment is inhibited provided it leads to damages of the rented property. Washing vehicles on the premises is inhibited. Water usage for commercial purposes is only allowed with prior written consent by the landlord (including washing laundry for people not belonging to the customers’/tenants’ household). Any commercial water consumption (irrigation and drainage) will be at the expense of the customer/tenant. The customer/tenant shall protect all water-bearing objects, heaters and their pipelines inside the apartments from frost damage. Keeping doors and windows orderly closed in the event of rain, storm, night and absence. Do not waste electricity, water, heating power. Proper handling of floorings (do not use water to wipe up parquet floorings). Heating sufficiently and keeping all rooms accessible, and keeping taps closed, also in case of longer absence periods of the customer/tenant. Airing shall not lead to cooling down the rooms. A certain temperature cannot be guaranteed in case of shortages in fuel supply and disturbances by natural events, interruption of peace in general or in own or third-party companies. Adherence to the special requirements for the usage of elevators, fire places etc. obtainable from the landlord. Carefully store and keep all keys and accessories.

D. In the interest of the general public order and safety, the following obligations exist amongst others:

All official regulations (especially by the police or regulatory authorities) shall be adhered to by the customers/tenants, even if they haven’t been referred to explicitly.

E. The customer/tenant shall replace all damage caused due to the non-compliance with the House Rules. The customer/tenant is liable to the landlord for any damage that arises from the customer/tenant violating the duty to register.

 

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January 2019

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1 BEDROOM / 1 BATHROOM

Junior Penthouse

Our Junior Penthouse is ideal for a relaxing weekend. Perfect for guests looking for an exceptional view and plenty of relaxation. Facilities include a bedroom, a bar area, a bathroom with rain shower and a whirlpool with a view.

3 ROOMS / 2 BEDROOMS / 1 BATHROOM
REFINED RESIDENTIAL COMFORT WITH SPACE FOR FAMILY AND SUPPORT

Superior Residence Heidelberg

The Superior Residence Heidelberg is designed for guests who value the comfort of a spacious private residence together with the reassurance of a highly personal service concept. With approximately 100 m², two king-size bedrooms, generous living areas, a fully equipped living kitchen, washer/dryer, elevator access, air conditioning and electric shutters, it offers a calm and refined setting for families, older guests, medical travel, recovery-focused stays and longer private visits in Heidelberg. The layout is especially valuable when guests travel with relatives, caregivers or accompanying family members: everyone can stay close while still enjoying privacy, quiet rest and their own daily rhythm. What makes the residence particularly suitable for individual stays is the service culture of Boutique Suites and Residences Heidelberg. Instead of relying on an anonymous reception desk with changing staff, guests are supported by a personal 24/7 concierge service who understands the context of the stay and can assist with individual arrangements, discreet housekeeping, shopping, arrival preparation, family needs or medical-travel related requests. This creates a more personal, secure and continuous form of hospitality — ideal for guests who require space, privacy, comfort and reliable support throughout their stay.

OPEN SPACE / 1 BED / 1 BATHROOM
QUIET LOFT LIVING FOR BUSINESS, RECOVERY AND LONGER STAYS

Grand Superior Loft Heidelberg

The Grand Superior Loft is designed for guests who are looking for a particularly calm and spacious private retreat in Heidelberg. With approximately 85 m², a generous open layout, electric king-size bed, whirlpool, walk-in shower, dressing area, fully equipped kitchen and washer/dryer, it offers exceptional comfort for one or two guests — whether for a short private stay, a business visit, recovery-focused days or a longer stay. This loft is especially suitable for business travellers who need quiet, privacy and space to recover after demanding days, as well as for guests who value rest, independence and a more personal residential atmosphere. Located on the ground floor, with a peaceful setting and generous room proportions, the Grand Superior Loft feels far removed from the routine of a classic Grand Hotel stay. It is less formal, more private and created for guests who prefer an individual living concept rather than a conventional hotel suite. The spacious layout makes everyday life easy: guests can prepare private meals, work quietly, relax in the whirlpool, use the dressing area for longer stays and enjoy the comfort of a residence that feels calm and self-contained. For larger private arrangements, the Grand Superior Loft can also be combined beautifully with additional accommodations on the same floor, allowing family members, accompanying guests, assistants or business partners to stay nearby while everyone keeps their own privacy and independence.

3 ROOMS / 2 BEDROOMS / 1 BATHROOM
PREMIUM SERVICED APARTMENT FOR RELOCATION AND FAMILY BUSINESS STAYS

Boutique Apartment Heidelberg

Created for guests who need more than a standard serviced apartment, the Boutique Apartment Heidelberg offers a private, professionally managed residence setting for relocation stays, longer business assignments with family and extended private stays in Heidelberg. With approximately 85 m², two bedrooms, a modern bathroom, fully equipped kitchen, high-speed WiFi, washer/dryer and air conditioning, it supports everyday family life with space, privacy and independence. Unlike many privately hosted apartments or anonymous apartment concepts, guests benefit from a reliable boutique residence environment, personal service on request and the reassurance of staying within our managed collection in Heidelberg.

3 ROOMS / 2 BEDROOMS / 1 BATHROOM
PRIVATE HOME FOR FAMILIES, COMPANIONS & LONGER STAYS

Grand Residence Heidelberg

Those seeking a more personal and flexible option to the serviced apartments of a traditional Grand Hotel should consider the Grand Residence, which offers the ambience of a refined private home in Heidelberg. Ideal for guests who want to live, relax, work and spend time together in one elegant private residence, this property offers approximately 113 m² of living space. It comprises two separate bedrooms, a generous living and dining area and a large fully equipped kitchen with a handcrafted wooden bar. Families with teenage children, friends travelling together, guests from around the world or anyone staying for several nights or longer who appreciates space, privacy and independence will find the layout especially valuable in a calm residential setting. The residence is also very comfortable for travelling with older family members, as it offers generous space, independence and access supported by a stairlift. The spacious living and dining area becomes the natural meeting point for breakfasts, private dinners, conversations, planning the day or working quietly while travelling, making it a versatile and multifunctional space. For larger families or additional guests, smaller accommodation can be booked nearby. This creates a warm family feeling where everyone remains close while each guest still enjoys their own privacy, independence and personal retreat. A personal concierge service is available to assist with individual requests and help arrange your stay according to your needs.

2 ROOMS / 1 BEDROOM / 1 BATHROOM
SUITABLE FOR LONG STAYS, MEDICAL VISITS & ACCOMPANYING FAMILY

Superior Suite Heidelberg

Our spacious Superior Suites in Heidelberg are designed for guests who value comfort, privacy and independence beyond a traditional hotel stay. Featuring a gourmet kitchen with dining area for six, a generous living space, spa bathroom with whirlpool and comfortable bedroom, each suite offers an elegant home away from home. Ideal for families, accompanying guests, international business travellers, private medical stays and recovery-focused visits, the suite can also serve as a refined shared living and dining space when combined with nearby suites on the same floor.

3 ROOMS / 2 BEDROOMS / 1 BATHROOM
FLEXIBLE FAMILY LIVING WITH SPACE FOR COMPANIONS

Grand Suite Heidelberg

The Grand Suite Heidelberg is designed for guests who need high sleeping comfort, privacy and independence within a flexible two-bedroom layout. With approximately 61 m², one bedroom with an oversized king-size XL bed, a second bedroom with two twin beds, a fully equipped kitchen, dining area, washer/dryer, bathroom with shower and bathtub, elevator access and air conditioning, it offers a practical and refined private setting for families, companions, accompanying relatives, business guests or longer private stays.

The suite is especially valuable when several guests should stay close together while still keeping their own space. Parents, children, relatives, assistants or colleagues can sleep separately, prepare private meals, manage laundry and follow their own daily rhythm. The quality of the furnishings, comfortable beds and calm residential atmosphere create a level of comfort that goes beyond a conventional hotel room.

A further advantage of the Grand Suite is its flexibility within the house. It can be excellently combined with other suites and residences in the same building, allowing larger families, accompanying guests, personal staff or business partners to stay nearby while everyone enjoys their own privacy and independence. Personal concierge support and discreet service remain available whenever individual arrangements are needed.

OPEN SPACE / 1 BED / 1 BATHROOM
SERVICED STUDIO FOR BUSINESS AND ACCOMPANYING GUESTS

Superior Studio Heidelberg

The Superior Studio in Heidelberg is a high-quality private unit for accompanying guests, relatives or personal staff who should stay close to the main guest while enjoying their own independence. Located on the mezzanine floor of the historic building, it offers a fully equipped kitchen, dining table, premium king-size bed, Smart TV and a bathroom with rain shower. Compact, discreet and comfortable, it is ideal as an additional private retreat within the property for guests of guests, support staff or accompanying persons.

3 ROOMS / 2 BEDROOMS / 1 BATHROOM
PRIVATE DOMICIL FOR FAMILIES, ACCOMPANIED STAYS AND LONGER STAYS

Private Residence Heidelberg

The Private Residence in Heidelberg combines the privacy of an elegant villa with the comfort and personal service of a boutique residence. With separate bedrooms, spacious living areas, a Private Salon, a dedicated workspace and a fully equipped kitchen, it is ideal for guests who want to live, work, relax and spend time together in a calm private setting. Quiet work during your stay is very comfortable here: the desk, generous room layout, high-speed connectivity and peaceful residential atmosphere make the residence suitable for business travellers, relocation stays or guests who need to continue working while in Heidelberg. The large Smart TV, generous storage, washer/dryer and independent kitchen support everyday life over several days, weeks or months. Guests can prepare their own meals at any time — particularly helpful for families, longer stays or guests with specific dietary requirements such as halal, kosher, vegetarian or medical diets. This quiet residential setting, lower guest density and discreet ambience make the Private Residence a more personal and refined alternative to many serviced apartments or traditional grand hotel suites. It can also be excellently combined with other accommodations on the same floor, allowing relatives, accompanying guests, caregivers or personal staff to stay nearby while everyone enjoys their own privacy and independence.

4 ROOMS / 3 BEDROOMS / 3 BATHROOMS
PRIVATE PENTHOUSE FOR FAMILY, RECOVERY, LONGER STAYS & ULTRA-PRIVAT STAYS

Penthouse Royal Heidelberg

Designed for guests who need exceptional space, privacy and independence in Heidelberg, the Penthouse Royal offers approximately 200 m² of private residential comfort on its own floor. With 3 bedrooms, 3 bathrooms, 2 fully equipped kitchens, a spacious dining area and private wellness features, it is ideal for extended medical stays, recovery-focused visits, family retreats or stays with accompanying relatives. The floor plan is especially suitable for two parties travelling together who wish to stay close while preserving privacy. Separate sleeping areas, multiple bathrooms, two kitchens and homely living areas allow different daily routines to continue comfortably within one private residence. Located in a quiet residential neighbourhood away from the typical tourist setting, the penthouse offers a calm and discreet atmosphere for guests who want to live privately in Heidelberg — without giving up the comfort of personal service. Compared with a classic Grand Hotel penthouse, the Penthouse Royal feels less hectic and more like a private home for your time in Heidelberg, with panoramic sauna, whirlpool, French balcony, workspace, washer and dryer, elevator access and discreet support when needed.

2 ROOMS / 1 BEDROOM / 1 BATHROOM
SERVICED STUDIO FOR BUSINESS AND ACCOMPANYING GUESTS

Grand Superior Studio Heidelberg

Compact in layout yet planned more like a refined private residence than a typical studio, the Grand Superior Studio in Heidelberg offers exceptional comfort for guests who value quality, independence and privacy. Its smart floor plan includes a separate bedroom, private bathroom and elegant living and dining area with fully equipped designer kitchen. A washer and dryer and luxury bathroom with barrier-free bathtub and Geberit Mera shower toilet make it far more comfortable than a standard hotel room. It is especially suitable for accompanying relatives, personal staff, business travellers or self-sufficient medical guests, and can be combined with other accommodations on the same floor.

3 ROOMS / 2 BEDROOMS / 2 BATHROOMS
PERFECT FOR SHARED PRIVATE STAYS, MEDICAL VISITS & BUSINESS TRAVEL

Imperial Suite Heidelberg

If you are looking for a private stay in Heidelberg that combines two separate bedrooms, two bathrooms, a generous living and dining area and the independence of a fully equipped kitchen in one elegant accommodation, the Imperial Suite is an excellent choice. It is especially suitable for medical stays, family members or companions, senior guests and business travellers who wish to share one private residence while still enjoying privacy. Set on the ground floor and accessible by stairlift, the suite also offers one Smart TV in the bedroom, one Smart TV in the living room, a washer and dryer and practical comfort for short or extended stays. For larger private arrangements, additional suites are available on the same floor, allowing family members, accompanying guests or personal staff to stay nearby while privacy is preserved.

1 BEDROOM / 1 BATHROOM

Penthouse Suite

With a size of 67 m², the Penthouse Suites are ideal for guests looking for an exceptional view and plenty of space. Facilities include a bedroom, a living and dining area and a large bathroom with a whirlpool.

3 ROOMS / 1 BEDROOM / CHILDREN’S ROOM / SEPARATE KITCHEN / 1 BATHROOM
A WELL-STRUCTURED FAMILY APARTMENT FOR CALM LONGER STAYS

Family Boutique Apartment Heidelberg

The Family Boutique Apartment Heidelberg is designed for families who need a calm, well-structured and personally supported temporary home in Heidelberg. With approximately 100 m², one comfortable parent bedroom, a dedicated children’s room, generous living and dining areas, a fully equipped kitchen, washer/dryer, stairlift access, air conditioning and electric shutters, it offers privacy, independence and everyday comfort for medical stays with a child, longer family visits, relocation periods or private family stays. The layout supports normal family routines: parents have their own bedroom, children have a separate room, and the living area provides space for meals, homework, quiet evenings and time together. This is especially valuable when a child or parent requires rest, medical appointments or a calm environment over several days or weeks. A playground is within walking distance, giving families an easy opportunity for fresh air and gentle outdoor time without entering a busy tourist setting. If relatives, visitors, accompanying guests or personal support are needed, additional suites or residences in the same building may be arranged depending on availability, allowing everyone to stay close while still enjoying their own privacy. Our personal concierge service can assist with individual family arrangements, arrival preparation, shopping, housekeeping coordination or practical requests during the stay. We develop individual stay concepts tailored to your family situation, so the apartment can become a comfortable and reliable base in Heidelberg — especially for families who need space, calm, privacy and personal support.

2 ROOMS / 1 BEDROOM / 1 BATHROOM
A CALM LAYOUT FOR WORK, REST AND LONGER STAYS

Classic Suite Heidelberg

The Classic Suite Heidelberg is designed for guests who need more than a standard hotel room or a purely functional serviced apartment. With approximately 62 m², a separate bedroom, spacious living and dining area, fully equipped kitchen, washer/dryer, dedicated workspace, air conditioning, electric shutters and stairlift access, it offers a calm private setting for business travellers on weekly or long-term assignments, medical visitors staying with a partner and couples planning an extended stay in Heidelberg. For business guests staying one week, several months or longer, the suite supports a practical everyday rhythm: quiet work at the desk, private meals, personal laundry and relaxed evenings in a separate living area. Unlike many digitally managed apartment houses, the Classic Suite combines residential independence with the atmosphere of a professionally managed boutique residence, personal concierge support and a discreet environment. For medical travel, recovery-focused stays or longer visits as a couple, the layout is equally valuable. The separate bedroom, quiet living area, kitchen, washing facilities and spacious bathroom create comfort over time, while the calm setting supports rest and privacy. Guests can also prepare their own meals, including halal, kosher, vegetarian or medical diets, without depending on restaurant schedules. Whether you are in Heidelberg for business, medical appointments or a private stay of one to six weeks, the Classic Suite Heidelberg offers a refined alternative to a classic hotel suite, apartment hotel or holiday apartment: more personal, quieter, more private and designed for guests who value comfort, structure and independence.

1 BEDROOM / 1 BATHROOM

Junior Suite

Discreet, comfortable and finished to a high standard, this private unit offers far more than a simple standard hotel room. It is often chosen for accompanying guests, older children, personal staff or medical professionals who wish to stay independently within the property. A fully equipped kitchen, washer and dryer, air conditioning, generous storage and a high-quality mattress create a practical and peaceful setting for guests who spend much of the day outside and value a calm place to return to.

2 ROOMS / 1 BEDROOM / 1 BATHROOM
QUIET RESIDENTIAL COMFORT WITH LIVING, DINING AND KITCHEN AREA

Executive Suite Heidelberg

The Executive Suite Heidelberg is designed for guests who want calm residential comfort, independence and personal service during their stay in Heidelberg. With approximately 61 m², a comfortable bedroom, elegant living and dining area, fully equipped kitchen, spacious bathroom with barrier-free bathtub, elevator access and air conditioning, it is well suited for medical stays with a partner, older couples, longer business stays or guests who prefer a quiet private base. The suite offers a more personal alternative to low-service apartment concepts and a calmer atmosphere than a classic grand hotel setting. Guests can prepare private meals, enjoy their own breakfast routine, work or relax in the living area and benefit from personal concierge support. Upon request, the suite can be prepared before arrival with selected groceries, preferred drinks, breakfast items or individual amenities, creating a smooth and reassuring start to the stay. Additional suites in the same building may also be arranged depending on availability, allowing accompanying relatives, guests or personal staff to stay close while remaining independent.

3 ROOMS / 2 BEDROOMS / 2 BATHROOMS /
PRIVATE SUITE WITH SEPARATE SLEEPING AND LIVING AREAS

Grand Superior Suite Heidelberg

The Grand Superior Suite in Heidelberg is designed for guests who need both closeness and personal space. With approximately 72 m², two separate bedrooms, two bathrooms, a comfortable living and dining area, a fully equipped kitchen, washer/dryer, dressing area, elevator access, air conditioning and electric shutters, it offers a refined private setting for couples needing separate sleeping arrangements, business colleagues, older travellers, medical visitors and small families. The floor plan is especially practical: each bedroom is positioned in its own area of the suite, allowing guests to withdraw, rest or work quietly while still sharing the central living and dining space. The two bathrooms make daily routines easier and more private, particularly during longer stays, medical travel or when guests have different schedules. One bedroom offers a king-size bed, while the second bedroom with a queen-size bed provides flexible comfort for a child, relative, assistant, colleague or accompanying guest. The comfort-access bathtub, dressing area, laundry facilities and independent kitchen support stays of several days, weeks or months. Guests can prepare private meals, follow personal dietary preferences and enjoy more independence than in a classic hotel room. The Grand Superior Suite Heidelberg is therefore a strong choice for guests who value privacy, independence, separate sleeping comfort and shared residential living in one elegant boutique residence.

2 ROOMS / 1 BEDROOM / 2 BATHROOMS
DESIGNED FOR LONG STAYS, PRIVATE RECOVERY & ULTRA-PRIVAT STAYS

Grand Luxury Loft Heidelberg

Spacious, private and quietly impressive, the Grand Luxury Loft is one of Heidelberg’s most exceptional private accommodations for two guests. Offering approximately 110 m² of refined residential comfort with a distinctive modern loft character, it provides an exceptional level of space, privacy and comfort rarely found in a classic hotel suite. A private balcony, two bathrooms, whirlpool, generous kitchen island, large dressing area and dining table for up to 10 guests create an ideal setting for longer stays, medical visits, private discussions or focused business travel. With a dedicated workspace, washer and dryer, large Smart TVs and the possibility to arrange additional accommodations nearby for family members or personal staff, the loft is exceptionally suitable for both short and extended stays in Heidelberg.

OPEN SPACE / 1 BED / 1 BATHROOM
A QUIET DESIGN LOFT FOR REST, WORK AND PRIVATE TIME

Superior Loft Heidelberg

The Superior Loft Heidelberg is a private design loft for guests who value privacy, quiet comfort and independence in a distinctive residential setting. With elevator access, private balcony, fully equipped kitchen, washing machine, dining table, air conditioning and electric shutters, it is especially suitable for business travellers, solo guests, couples, accompanying relatives and guests planning a longer private stay in Heidelberg. The dark, calm atmosphere and the option to fully darken the sleeping area make the loft valuable for restful sleep, focused work, recovery periods and quiet evenings after appointments or business days. Unlike a classic hotel room, the Superior Loft gives one or two guests the freedom to prepare private meals, wash personal laundry, work at their own rhythm and enjoy fresh air on the balcony. It is also a flexible choice within larger private arrangements: when families, business partners, accompanying guests or personal staff need several accommodations in the same building, the loft can be combined with other suites and residences so everyone stays close while still enjoying their own privacy and independence.

1 BEDROOM / 1 BATHROOM

Penthouse Private Spa

Our Penthouse Private Spa is ideal for a relaxing weekend. Perfect for guests looking for exceptional views and plenty of relaxation. Facilities include a bedroom, a bar area, a bathroom with rain shower, whirlpool with a view and a spa area with panoramic sauna.

2 BEDROOM / 2 BATHROOM

Grand Penthouse Spa Suite

The Grand Penthouse offers unsurpassed style and sophistication and is designed to provide the ultimate in elegance and comfort. A perfect retreat for longer stays.

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